Our Policy

Our Policy

Booking Cancellation

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone or email at least 24 hours before your appointment.

If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.); therefore to:Resonate may make an exception to the above policies on those rare occasions.

Missed Appointment

When you book an appointment with us, that time is allotted for you – and ONLY you. We do our best always to be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be charged the full cost of the treatment as booked.


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